01
How to Start a Return
Head to our Returns Portal to kick things off. Have your order number handy and follow the on-screen steps — most returns take about two minutes to submit.
1
Request
Submit through the Returns Portal
2
Ship It Back
Send the item with tracking
3
Inspection
We check the gear on arrival
4
Refund or Swap
Processed within 1–3 business days
02
Return Window
Items may be returned within 30 days of delivery as long as they meet the following conditions:
- Product is unused, unwashed, and in original condition
- Returned in original packaging (shoe boxes, tags, and polybags included)
- Sets must be returned complete (e.g., jacket and pants together)
Why this matters: Keeping items in original condition ensures we can offer fair returns to every player who shops with us.
Important: Items worn outside or visibly used cannot be accepted for return.
03
Team & Group Orders
Team gear is a little different. Because customized and decorated items are made specifically for your club, they generally can't be resold — which means:
-
Decorated, customized, numbered, logoed, or team-store items are not returnable unless we made an error on the order
- We strongly recommend confirming sizes before submitting team orders — mistakes on a 30-player roster add up fast
- Depending on the club program, sizing samples or try-on kits may be available — reach out before your order window opens and we'll see what we can arrange
Why this matters: Custom gear is made specifically for your club — once it's printed or embroidered, we can't resell it to another player.
Ordering for a team? Check with your coach or club administrator before returning any team gear — most clubs have their own process for handling sizing issues.
If we made the error — wrong number, wrong name, wrong logo — we'll fix it. Email support@goalkicksoccer.com with your order number and we'll sort it out.
04
Exchanges
Want to swap for a different size or item? Here's the fastest way:
- Place a new order at your convenience so you get the replacement quickly
- Send the original item back through our Returns Portal
- We'll refund the original once it's received and inspected
Need a different size? Exchanges are the fastest way to get the right gear in your hands — no need to wait for a refund to come through before reordering.
Not sure on size? Check our Sizing Guide before ordering, or email us at support@goalkicksoccer.com — we've fit thousands of players and we're happy to help.
Start an Exchange Instead →
05
Defective or Damaged Items
If you believe you've received a defective product, contact us within 60 days of purchase for an exchange or refund. Send a photo if you can — it speeds things up.
Normal wear and tear (color fading, loose threads, sole wear, stud wear, etc.) is not considered a defect.
Items with extended manufacturer warranties (certain cleats, goalkeeper gloves, etc.) will be handled according to those terms. We'll help you file the claim.
06
Cleats
Cleats are one of the most common items we fit, and we want you to get the right pair. A few specific rules:
- Cleats may be tried on indoors on clean carpet to check fit
- Cleats worn outside, on turf, grass, concrete, or any playing surface cannot be returned
- Cleats must be returned in the original box with all tags and packaging
Why this matters: Once cleats hit a playing surface, the studs and soleplate show it — and that means we can't sell them to the next player. Trying them indoors first is the safest way to know.
07
Return Shipping
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The customer pays return shipping unless Goal Kick Soccer made an error or the item is confirmed defective
- You can use your own carrier or the label option in our Returns Portal, whichever is easier
-
Always keep your tracking number until your return is fully processed — lost packages without tracking can't be refunded
Tip: Use a trackable shipping service — it protects you if the package is delayed or lost in transit.
08
Refunds
Once your return is received and inspected, refunds are issued to the original payment method — usually within 1–3 business days. Your bank may take a few additional days to post it to your account.
If your item was returned as part of an exchange, allow 1–2 weeks for your replacement to arrive.
In certain situations we may offer store credit as an alternative. If that applies to your return, we'll walk through the options with you before processing.
09
Holiday Returns
Orders placed in November or December can be returned through January 15th to make gift giving easier.
10
Items That Cannot Be Returned
- Customized, worn, or laundered items
- Decorated items (anything with customization, numbering, names, or logos applied)
- Warm-up suit parts returned individually (jacket and pants must come back together)
- Cleats that have been worn on any playing surface
We reserve the right to decline returns that don't meet these conditions. In some cases, a restocking fee may apply based on timing, item condition, or missing packaging — we'll always communicate with you before applying one.
11
Frequently Asked Questions
Quick answers to the most common questions we get.
What if I lost my order number?
No worries — check your email inbox for your order confirmation from Goal Kick Soccer. If you still can't find it, email
support@goalkicksoccer.com with the name and email on the order and we'll look it up.
Can I return a gift?
Yes. Gift recipients can return eligible items within 30 days of delivery (or through January 15th for holiday orders). We'll typically issue store credit rather than refunding the original payment method, so the gift-giver isn't notified. Email us and we'll set it up.
Can I return items bought during a sale?
Yes — sale items follow the same 30-day return window as regular-priced items, as long as they meet the return conditions (unworn, in original packaging, etc.). Refunds are issued for the price you actually paid. Items marked Final Sale or Clearance may be excluded — check the product page at time of purchase for specifics.
Can I return a team store item?
Team store items — anything with a club logo, player name, number, or custom decoration — generally aren't returnable because they can't be resold. The exception is if we made an error on the order (wrong name, wrong number, etc.). Reach out and we'll make it right.
Can I exchange for a different size?
Absolutely. The fastest way is to place a new order for the correct size right away, then send the original back through our
Returns Portal. We'll refund the first order once it's received.
Can I return cleats after wearing them?
Cleats can be tried on indoors on clean carpet to check fit, but once they've been worn on turf, grass, concrete, or any playing surface, we can't accept them back. If the fit isn't right, try them indoors first and start a return right away if they don't work out.
What if my item is defective?
Contact us within 60 days of purchase at
support@goalkicksoccer.com. A photo of the defect speeds things up. If the item has an extended manufacturer warranty, we'll help you file that claim directly with the brand.
When will I get my refund after I ship it?
Here's the full timeline: shipping typically takes 3–7 business days depending on your carrier and location. Once your return arrives, we inspect it within 1–2 business days. After inspection, refunds are issued to your original payment method within 1–3 business days, and your bank may take a few additional days to post the credit. End-to-end, most refunds complete within 1–2 weeks of shipping.
How long does a refund take?
Once your return is received and inspected, we process refunds within 1–3 business days. Your bank may take a few additional days to post the credit to your account. Exchanges typically take 1–2 weeks end-to-end.
Who pays return shipping?
The customer covers return shipping unless we made an error or the item is confirmed defective — in those cases, we'll provide a prepaid label. You can use your own carrier or the label option in our Returns Portal. Always keep your tracking number until the return is fully processed.
Last updated: April 24, 2026
