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    Refund policy

     

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    We want you to love your gear. If something isn't right, we're here to help.

    How to Start a Return

    Use our Returns Portal to begin the return process. Just have your order number handy and follow the on-screen steps.

    Questions? Email us anytime at support@goalkicksoccer.com

    Return Window

    Items may be returned within 30 days of delivery as long as they meet the following conditions:

    • Product is unused, unwashed, and in original condition
    • Returned in original packaging (shoe boxes, tags, and polybags included)
    • Sets must be returned complete (e.g., jacket and pants together)
    Important: Items worn outside or visibly used cannot be accepted for return.

    We do not cover return shipping unless the error was ours. Please keep your tracking info.

    Holiday Returns

    Orders placed in November or December can be returned through January 15th to make gift giving easier.

    Exchanges

    Want to swap for a different size or item?

    • Place a new order at your convenience
    • Send the original item back through our Returns Portal
    • We'll issue a refund once we receive the original

    Need help or want to confirm stock? Email us at support@goalkicksoccer.com

    Defective or Damaged Items

    If you believe you've received a defective product, contact us within 60 days of purchase for an exchange or refund.

    Normal wear and tear (color fading, loose threads, sole wear, etc.) is not considered a defect.

    Items with extended manufacturer warranties will be handled according to those terms.

    Items That Cannot Be Returned

    • Customized, worn, or laundered items
    • Decorated items (items with any customization or decoration applied)
    • Warm-up suit parts returned individually
    Note: We reserve the right to decline any return that does not meet these conditions or assess a restocking fee of 15–50% based on timing and item condition.

    Refunds

    Refunds are issued to the original payment method once your return is received and inspected—usually within 1–3 business days.

    If your item was returned as part of an exchange, allow 1–2 weeks for your replacement to arrive.

    Still Need Help?
    We're always happy to assist. Contact us at support@goalkicksoccer.com